We will make every reasonable effort to meet our scheduled ship dates. However, there are times, in a production environment, that we may be unable to meet our scheduled ship date. Therefore, our shipping dates are estimates, not guarantees. We do not accept responsibility for missed ship dates. We do not accept responsibility for loss suffered due to missed ship dates.
Turnaround Time (TAT)
Turnaround Time (TAT) starts from the date of APPROVAL of artwork and ends at the date of DISPATCH from Print Toaster. It is measured in working days.
The cut-off for TAT is 5pm. By way of example, if artwork is APPROVED on Monday, before 5pm, it will be dispatched from Print Toaster on Thursday.
Please note, all deliveries weighing in excess of 300kgs will take 48 hours to ship as standard.
We use reputable courier companies to ship jobs. However, we will not be held liable for failure of a courier company to deliver in a timely manner and we will not compensate for lack of performance on the part of a transport company.
Failure to Deliver
When your job is dispatched from Print Toaster, if the delivery attempt fails, the goods are returned to us. You will be charged the cost of all re-delivery attempts.
Please note for pallet deliveries only:
Pallet deliveries will provide the pallet to the destination. The end recipient will need to have facilities to receive this type of delivery. If a delivery is refused for any reason, the additional costs of redelivery will be charged to the client.
Any modification to a job instructed by a client to any member of Print Toasters staff, or agreed by any member of Print Toasters staff, whether in regard to the content of a job, or the performance of a job, will be on a best efforts basis and will not change the terms of the agreement reached when the job is placed. A modification that will change the contractual basis of an order, can be agreed with a director of Print Toasters and will state explicitly which standard contractual terms are modified by agreement.