Cancellations & Refunds

  1. To cancel an order, you must email requesting a cancellation. Cancellation is subject to the following: (a) If the job has been approved and subsequently cancelled, it may have been plated. You will be charged for the cost of each set of plates made, at the rate of £50 per set. (b)Where no fault exists on the part of Print-Toaster and a cancellation has been requested, where a refund has been agreed by Print-Toaster, it will be refunded less 3% credit card and administrative fees. (c)A cancellation fee may be charged where the job is cancelled at the client’s request, this fee will be £5, and covers the administrative costs in cancelling the job and refunding the payment.
  2. We reserve the right to reprint OR grant a refund OR grant a future credit to rectify defective work as we so choose.
  3. We reserve the right to provide a remedy for any defective work provided by us either by reprinting or refinishing or in such as way as we deem appropriate and shall not be liable to refund. If you unilaterally choose to have work re-done by a third party without specific agreement by us, you automatically revoked your right to any remedy from us. We will not be held liable for such rework and the debt to us will remain valid.
  4. We reserve the right to credit your account if we deem a refund should be made.
  5. We reserve the right to offer to replace your job and you must accept such an offer unless you can show clear cause for refusing to do so.